Milo Privacy Policy
Effective date: 28 April 2026
Website: https://www.cetiaapp.co.uk
App name: Milo
Organisation: Cetia App
Milo is an AI agent application provided by Cetia App. Milo helps users manage tasks, reminders, calendar-related actions, productivity requests, and other assistant-style activities when requested by the user.
This Privacy Policy explains how Milo collects, uses, stores, protects, and shares information, including information received from Google services where a user chooses to connect their Google Account.
1. Information We Collect
Milo may collect the following types of information:
Account and Profile Information
When you use Milo, we may collect basic account information such as your name, email address, user ID, and authentication details required to provide access to the app.
Information You Provide to Milo
Milo may process information that you type, speak, upload, or otherwise provide to the app, including messages, tasks, reminders, notes, instructions, or other content that you ask Milo to process.
Google User Data
If you choose to connect your Google Account, Milo may request access to selected Google services, such as Google Calendar, depending on the features you choose to use.
Milo may access Google Calendar data only where you grant permission and only to provide calendar-related features. This may include reading calendar events, creating calendar events, updating calendar events, deleting calendar events, or helping you manage your schedule when you ask Milo to do so.
Milo does not access Google user data unless you authorise access through Google’s consent process.
Device and Usage Information
Milo may collect technical information such as device type, operating system, app version, error logs, usage activity, and performance data to help operate, secure, and improve the app.
2. How We Use Information
We use information to:
Provide Milo’s AI agent and assistant features.
Respond to user requests and instructions.
Create, read, update, or manage calendar events where the user has authorised Google Calendar access.
Manage tasks, reminders, and productivity actions.
Authenticate users and maintain account security.
Improve app performance, reliability, and functionality.
Troubleshoot errors and provide support.
Comply with legal, regulatory, and security obligations.
3. How Milo Uses Google User Data
Milo uses Google user data only to provide the user-facing features that you request.
For example, if you connect Google Calendar, Milo may use Google Calendar data to help you view upcoming events, create new events, update existing events, or manage your schedule based on your instructions.
Milo does not use Google user data for advertising.
Milo does not sell Google user data.
Milo does not transfer Google user data to third parties except where necessary to provide or improve the app’s user-facing features, comply with applicable law, protect against security risks, or as otherwise clearly disclosed to you.
Milo’s use and transfer of information received from Google APIs will comply with the Google API Services User Data Policy, including the Limited Use requirements.
4. AI Processing
Milo is an AI agent. When you interact with Milo, your requests may be processed by AI systems in order to understand your instructions and generate responses or actions.
Where Google user data is used in an AI interaction, it is used only to provide the feature requested by the user. For example, if you ask Milo to create a calendar event, Milo may process the relevant event details in order to complete that request.
Milo does not use Google user data to train general-purpose AI models.
5. Data Sharing
We do not sell your personal information.
We may share information only in the following circumstances:
With service providers that help us operate, host, secure, or support Milo.
Where needed to provide the app features requested by the user.
Where required by law, regulation, legal process, or government request.
Where necessary to protect the rights, safety, and security of users, Cetia App, or the public.
In connection with a business transfer, such as a merger, acquisition, or sale of assets, subject to appropriate privacy protections.
Any service providers we use are required to process information only for the purposes we authorise and to protect it appropriately.
6. Data Storage and Security
We use appropriate technical and organisational measures to protect user information against unauthorised access, loss, misuse, alteration, or disclosure.
These measures may include access controls, secure authentication, encryption where appropriate, logging, monitoring, and restricted access to systems that process user data.
No method of transmission or storage is completely secure, but we take reasonable steps to protect the information we process.
7. Data Retention
We retain personal information only for as long as necessary to provide Milo, comply with legal obligations, resolve disputes, maintain security, and enforce agreements.
Google user data is retained only for as long as necessary to provide the requested app features, unless a longer retention period is required by law or necessary for legitimate security or operational reasons.
Users may request deletion of their data by contacting us using the details below.
8. User Control and Google Account Permissions
You can choose whether to connect your Google Account to Milo.
You can revoke Milo’s access to your Google Account at any time through your Google Account permissions page:
https://myaccount.google.com/permissions
If you revoke access, Milo will no longer be able to access the relevant Google services. Some app features may stop working if they depend on that access.
9. Your Rights
Depending on your location, you may have rights over your personal information, including the right to:
Request access to personal information we hold about you.
Request correction of inaccurate information.
Request deletion of your information.
Object to or restrict certain processing.
Withdraw consent where processing is based on consent.
Request a copy of your information.
To exercise these rights, contact us using the details below.
10. Children’s Privacy
Milo is not intended for children under the age of 13, or the minimum age required in your country to use online services. We do not knowingly collect personal information from children without appropriate consent.
If you believe a child has provided personal information to Milo, please contact us and we will take appropriate action.
11. International Processing
Your information may be processed in the United Kingdom or other countries where our service providers operate. Where information is transferred internationally, we take steps to ensure appropriate protections are in place.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make material changes, we will update the effective date and, where appropriate, provide notice in the app or on our website.
The latest version of this Privacy Policy will always be available at:
https://www.cetiaapp.co.uk/privacy-policy
13. Contact Us
If you have questions about this Privacy Policy or how Milo handles personal information, please contact:
Cetia App
Website: https://www.cetiaapp.co.uk
Email: support@cetiaapp.co.uk